Our Philosophy

At Cirque Colors Shop, we believe your creative journey should be as flawless as our specialty nail finishes. While we strive for perfection in every bottle of Magnetic, Shimmergraphicâ„¢, and Thermal polish, we understand that sometimes a return or exchange is necessary. Our shipping and returns policy is designed with the same care we put into crafting our multidimensional formulas.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping – Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Please Note: We ship worldwide, excluding certain Asian regions and remote locations. International customers are responsible for any customs fees or import duties.

Return & Exchange Policy

Guidelines

  • Timeframe: Returns and exchanges are accepted within 15 days of receiving your order
  • Condition: Products must be unopened, unused, and in original packaging
  • Proof of Purchase: Original order confirmation or receipt required
  • Shipping Costs: Return shipping is the customer’s responsibility (except for defective items)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used nail polishes
  • Topper products that have been unsealed
  • Final sale or clearance items (clearly marked at purchase)

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Wait for Approval

Our customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.

Step 3: Package Your Items

Securely package the items you’re returning, including the RMA number clearly visible on the outside of the package.

Step 4: Ship to Us

Send your return to:

Cirque Colors Shop – Returns
8398 West 62nd Place
Arvada, CO 80004
United States

Step 5: Track Your Package

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Once we receive and inspect your return:

  • Processing Time: Refunds are processed within 5-7 business days of receiving your return
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable (unless returning a defective item)
  • Notification: You will receive an email confirmation when your refund has been processed

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

Want to exchange for a different shade of Crème, Duochrome, or perhaps try our signature Shimmergraphic™ finish?

  • Follow the return process outlined above
  • In your return request, clearly state the item you’d like to exchange for
  • If the exchange item is of higher value, you’ll be invoiced for the difference
  • If the exchange item is of lower value, you’ll receive a refund for the difference

Defective or Damaged Products

We take immense pride in our quality control, but if you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll ship a replacement at no cost to you (including free return shipping if needed)

Return Request Template

Copy and paste the template below into your email to expedite your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cirque Colors Shop Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Items to Return/Exchange: [List items with polish types, e.g., “Magnetic – Psychedelic”, “Thermal – Mood Ring”] Reason for Return/Exchange: [Please specify – wrong color, defective, etc.] For Exchanges: – Desired Exchange Item(s): [List the specific polish(es) you’d like instead] I understand and agree to the terms of your return policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

International Returns

As we serve nail enthusiasts worldwide (excluding certain Asian regions and remote locations), international returns follow the same process outlined above. Please note:

  • You are responsible for any customs fees or international shipping costs
  • Refunds will be issued in USD
  • Processing times may be slightly longer for international returns

Questions?

Our customer service team is here to help you with your return or exchange. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for being part of our global community of nail artists and color enthusiasts!